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Seasonal Lawn and Garden Technician(Sterling Heights, MI) job in STERLING HTS

Company Name:
Sears Holdings
Seasonal Lawn and Garden Technician(Sterling Heights, MI) job in STERLING HTS
Requisition ID: 324420BR
Job Function: Repair/Installation
Employment Category: Seasonal
State: Michigan (MI)
State or Province/City: STERLING HTS
Location: 14100 LAKESIDE CIRCLE STERLING HTS, MI 48313, US
Post Code: 48313
Post Date: 04/28/2014
Brand: Sears
Business Unit: Home Services - In Home
Store: 06877: SEARS STERLING HTS-SVC SUPPORT
This position is responsible for the repair of products in the customer's home. Products repaired include Lawn and Garden equipment, Riding Mowers, Push Mowers, Tractors, Tractor attachments, Tillers, Snow Throwers, Log Splitters, Chippers, Shredders, VACs, Grills, Power Tools, Garage Door Openers, Recreation Equipment, and a variety of other home appliances. This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
To provide the proper customer focus, the In-Home Service Technician must: oWork as a dedicated team member to ensure fast, flexible and expert service to every customer oDemonstrate a sense of urgency to meet customer time commitments oSuccessfully complete all Technician I training elements within required timeframes oMeet key performance metrics and/or productivity goals as defined by the business oProvide knowledgeable and courteous repair service oContinuously look for methods to improve business performance and enhance the customer experience oFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer oProvide direction to a Technical Helper, as applicable oAbility to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location. oMentor other technicians, as applicable oMaintain truck stock inventory within the prescribed company guidelines and standards oFollow the truck maintenance schedule and keep a clean, organized truck oAdhere to all company policies and procedures oPerform miscellaneous duties as assigned
EOE Minorities / Females / Protected Veterans / Disabled

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