Customer Service Representative
Dynamic Media Dynamic Media Sterling Heights, MI Sterling Heights, MI Full-time Full-time $22 an hour $22 an hour 4 days ago 4 days ago 4 days ago Job Summary Customer Service Associate Position - Hiring Immediately Dynamic Media provides SiriusXM and Soundtrack Your Brand (Spotify) background music services and audio equipment to its worldwide customer base.
The position is a Customer Service Representative who handles inbound support calls (technical support, account maintenance) and makes outbound calls to follow up on existing support tickets, and also performs on-site duties such as shipping and receiving, mail retrieval and check payment processing.
Responsibilities and Duties Assist customers in troubleshooting radio and audio systems concerns Accurately update and monitor customer information Follow up with customers to ensure satisfaction with various services we offer Shipping and receiving Inventory counts Equipment return inspection Mail retrieval Processing check payments in our CRM system Qualifications and Skills Prior experience in technical support is a big plus Long-term employment in job history is a big plus Strong verbal and written communication skills are essential - FAST typers only Able to apply the training to troubleshoot and provide technical support Able to manage multiple tasks and concurrent jobs An ability and willingness to search for information on the internet Reliable transportation Ability to lift 40 lbs A strong desire to maintain high levels of customer satisfaction An ability to present yourself as a professional, knowledgeable, and trusted partner Benefits Office Hours, Monday - Friday Company 401K Match Casual Dress Code Company Healthcare Plan Job Type:
Full-time Pay:
$22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position is a Customer Service Representative who handles inbound support calls (technical support, account maintenance) and makes outbound calls to follow up on existing support tickets, and also performs on-site duties such as shipping and receiving, mail retrieval and check payment processing.
Responsibilities and Duties Assist customers in troubleshooting radio and audio systems concerns Accurately update and monitor customer information Follow up with customers to ensure satisfaction with various services we offer Shipping and receiving Inventory counts Equipment return inspection Mail retrieval Processing check payments in our CRM system Qualifications and Skills Prior experience in technical support is a big plus Long-term employment in job history is a big plus Strong verbal and written communication skills are essential - FAST typers only Able to apply the training to troubleshoot and provide technical support Able to manage multiple tasks and concurrent jobs An ability and willingness to search for information on the internet Reliable transportation Ability to lift 40 lbs A strong desire to maintain high levels of customer satisfaction An ability to present yourself as a professional, knowledgeable, and trusted partner Benefits Office Hours, Monday - Friday Company 401K Match Casual Dress Code Company Healthcare Plan Job Type:
Full-time Pay:
$22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
