Automotive Service Advisor
Sterling Heights, MI Sterling Heights, MI Full-time Full-time Up to $100,000 a year Up to $100,000 a year We are looking for a personable service advisor to act as the liaison between our customers and service technicians.
The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying warranties, conducting inspections, and test driving cars.
The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills.
You should also have a strong understanding of automotive technology and of the automotive industry.
Service Advisor
Responsibilities:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements:
Strong Customer Service skills and a willingness to learn Experience in the automotive field may be advantageous.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.
Job Type:
Full-time Pay:
Up to $100,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Day range:
Weekend availability Shift:
Day shift License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying warranties, conducting inspections, and test driving cars.
The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills.
You should also have a strong understanding of automotive technology and of the automotive industry.
Service Advisor
Responsibilities:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements:
Strong Customer Service skills and a willingness to learn Experience in the automotive field may be advantageous.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.
Job Type:
Full-time Pay:
Up to $100,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Day range:
Weekend availability Shift:
Day shift License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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